2.1 User Eligibility

• You must be at least 18 years old to register.
• Only businesses, organizations, or legal entities can use our bulk SMS, WhatsApp, and voice services.

2.2 Account Responsibility

• Users are responsible for maintaining the confidentiality of their login credentials.
• Unauthorized use of an account must be reported immediately to [email protected].

2.3 Registration Process

• All users must complete the DLT registration as per TRAI regulations.
• Failure to complete DLT registration will result in restricted access to our bulk SMS API and portal.

3.1 Prohibited Content

• Spam, phishing, or fraudulent messages.
• Unsolicited promotions sent to DND (Do Not Disturb) numbers without prior consent.
• Content that violates Indian laws, including hate speech, violence, or misleading advertising.

3.2 Messaging & API Restrictions

• Users must register all Sender IDs & SMS templates in accordance with DLT regulations.
• Messages must comply with TRAI’s commercial communication rules.
• Bulk promotional messages can only be sent between 10 AM to 9 PM.
• Transactional messages (OTP, alerts, and banking notifications) are allowed 24x7.

4.1 Payment Terms

• Payments must be made 100% in advance before using any services.
• Accepted payment methods: Net banking, UPI, Credit/Debit cards.

4.2 Credit Expiry & Refunds

• SMS credits expire after 12 months of inactivity.
• Refunds are not applicable for used credits.
• If undelivered messages exceed the threshold, refunds will be processed automatically.

5.1 DLT Registration Requirement

• All businesses must register on a DLT platform (Jio, Airtel, Vodafone, BSNL) to send bulk SMS.
• Unregistered users will have limited or denied access to messaging services.

5.2 Legal & Regulatory Compliance

• Users must ensure their campaigns comply with TRAI’s SMS regulations.
• Non-compliance may result in legal penalties and account suspension.

6.1 Grounds for Account Suspension BulkSMS.ca reserves the right to suspend or terminate accounts for:

• Sending spam or unauthorized marketing messages.
• Failing to complete DLT registration.
• Repeatedly violating TRAI/DLT policies.
• Misusing the bulk SMS API for fraudulent activities.

6.2 Reinstating a Suspended Account

• Users may appeal a suspension by contacting   [email protected].
• Reinstatement will be subject to TRAI and BulkSMS.ca review policies.

• BulkSMS.ca is not responsible for message delays due to telecom operator failures.
• We do not guarantee 100% delivery for all SMS due to factors beyond our control.
• Users agree to indemnify BulkSMS.ca against legal claims resulting from message content violations.

• All user data is protected under our Privacy Policy.
• We follow 128-bit encryption standards for securing customer data.
• User data is never shared with third-party advertisers.

• BulkSMS.ca reserves the right to modify these terms at any time.
• Changes will be communicated via email or website notifications.
• Continued use of services after changes implies acceptance.

• These Terms & Conditions are governed by Indian law.
• Disputes will be resolved in Zirakpur, Punjab (Near Chandigarh) courts.