Legal Information
This Privacy Policy outlines how BulkSMS.ca (“we,” “us,” or “our”) collects, uses, and protects your personal and business information when you access our website, services, or interact with us. By using BulkSMS.ca, you agree to this Privacy Policy.
We comply with Indian Data Protection Laws, TRAI Regulations, and DLT Compliance Guidelines to ensure the security and privacy of your information.
1. Information We Collect
We collect different types of information based on your interactions with our services:
A. Personal Information
Personal information refers to details that can identify you as an individual or business entity, such as:
- Name / Business Name
- Mobile Number & Email Address.
- Address (City, State, Postal Code)
- Payment Details (processed securely through third-party payment gateways).
- Login Credentials (Username & Password).
- IP Address & Device Information.
- Any other details provided while signing up or using our services.
We collect this information when you:
- Sign up for an account
- Purchase Bulk SMS, Voice Call, or WhatsApp Messaging Services.
- Request a Demo or pricing details.
- Contact customer support.
B. Non-Personal Information
We also collect non-personal data, including:
- Browser type & device information.
- Pages visited on our website.
- Usage behavior& interaction analytics.
- Referring and exit URLs.
- Cookies and tracking data.
2. How We Use Your Information
We use the collected data to:
- Provide Bulk SMS, Voice Call & WhatsApp Messaging Services
- Manage your account & ensure secure login
- Process payments & track credit usage
- Ensure compliance with TRAI & DLT regulations
- Send important notifications & service updates
- Improve website functionality & user experience
- Prevent fraud, spam, and unauthorized access
- Send promotional offers (opt-out available)
3. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:
A. Telecom Operators & DLT Compliance
To comply with TRAI guidelines, we may share necessary details with DLT platforms and telecom operators for SMS/voice messaging approvals.
B. Third-Party Service Providers
We may share data with trusted vendors who assist in:
- Payment processing (e.g., Razorpay, PayU, etc.)
- Technical support & cloud hosting
- Delivery of SMS & voice messages
These service providers follow strict security protocols to protect your data.
C. Legal & Security Compliance
We may disclose your data if required by:
- Law enforcement agencies or government authorities
- To comply with TRAI regulations
- To protect against fraud, cyber threats, or legal claims
4. Data Security & Protection
We implement industry-standard security measures, including:
- SSL Encryption for secure data transmission
- Two-Factor Authentication (2FA) for account security
- Firewalls & anti-spam measures
- Strict internal access controls
While we take strong security precautions, users are advised to keep their login credentials safe.
5. Cookies & Tracking Technologies
We use cookies to:
- Enhance website performance
- Analyze visitor behaviour
- Provide a personalized experience
You can disable cookies in your browser settings, but some features may not function properly.
6. Marketing & Communication Preferences
We may send you:
- Service updates
- Transactional alerts
- Promotions & offers
You can unsubscribe from marketing emails anytime via the opt-out link in emails.
7. Your Data Rights
As per Indian IT Laws & TRAI Regulations, you have the right to:
- Access & update your personal information
- Request deletion of your account & data (subject to legal retention requirements)
- ProOpt out of promotional messages
- Raise concerns regarding data security
For any data-related queries, email [email protected].
8. Data Retention Policy
We retain user data only for as long as necessary, based on:
- Active service usage
- Legal compliance (TRAI & tax laws)
- Security and fraud prevention
Inactive accounts may be deleted after 12 months unless required by law.
9. Third-Party Links & External Services
Our website may contain links to third-party platforms, including payment gateways, DLT portals, and social media pages. We are not responsible for their privacy policies.
10. Updates to This Privacy Policy
We may update this policy periodically. Users will be notified of major changes via:
- Email notifications
- Website announcements
By continuing to use our services after updates, you agree to the revised terms.
11. Contact Us
For privacy concerns, reach out to us: