Disclaimer Policy

The information and services provided by BulkSMS.ca are for general business communication purposes. While we strive to provide reliable and accurate services, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or availability of our platform.

Your use of our services is at your own risk. We are not liable for any loss or damage arising from the use of our platform, including but not limited to business interruption, lost profits, or data loss.

Our SMS and voice services depend on telecom operators and their networks. Factors affecting delivery include:

• •Telecom network congestion or outages.
• •Recipient device being switched off or out of coverage.
• •DLT template rejection or sender ID blocking.
• •Recipient DND (Do Not Disturb) registration.
• •Inter-circle routing delays.
• •Regulatory changes affecting message delivery.
• •Number portability issues.

We work with multiple telecom operators to maximize delivery rates, but ultimate delivery depends on factors beyond our direct control.

Message delivery timing depends on several factors:

• •SMS typically delivers within seconds to minutes.
• •WhatsApp messages depend on Meta server processing.
• •Voice calls depend on telecom network availability.
• •High-traffic periods may cause delays.
• •DLT-approved templates generally deliver faster.
• •Promotional messages sent outside 9 AM-9 PM may be queued.

We do not guarantee specific delivery times. Messages are delivered on a best-effort basis through available telecom routes.

Our WhatsApp Business API services depend on Meta Platforms, Inc. infrastructure:

• •WhatsApp message delivery depends on Meta servers.
• •Template approval is controlled by Meta.
• •Session windows are defined by Meta policies.
• •Pricing changes may occur based on Meta updates.
• •Meta API changes may affect functionality.
• •WhatsApp downtime or restrictions are outside our control.

Our platform integrates with third-party services for various functions:

• •Telecom operators for SMS and voice delivery.
• •Meta for WhatsApp Business API.
• •Payment gateways for transaction processing.
• •Analytics providers for website insights.
• •DLT platforms for template registration.

We are not responsible for the performance, availability, or policies of third-party services. Issues with these services may affect our platform functionality.

Our REST API is provided for integration purposes with the following disclaimers:

• •API availability depends on our server infrastructure.
• •Rate limits apply based on your plan.
• •API changes may occur with notice where possible.
• •We are not liable for issues caused by client-side implementation.
• •API keys must be kept secure; we are not liable for compromised keys.
• •Backward compatibility is maintained where possible but not guaranteed indefinitely.

You are solely responsible for:

• •The content of all messages sent through your account.
• •Obtaining proper consent from message recipients.
• •Complying with spam laws and telecom regulations.
• •Honoring opt-out and unsubscribe requests.
• •Accuracy of contact lists and recipient information.
• •Legal compliance of your messaging campaigns.

We provide the messaging technology but do not control, review, or approve message content. You bear full responsibility for the messages you send.

Users are responsible for ensuring their messaging activities comply with:

• •TRAI regulations and guidelines.
• •DLT registration requirements.
• •Data protection and privacy laws.
• •Spam and unsolicited communication laws.
• •WhatsApp Business API policies.
• •Industry-specific regulations.

We provide compliance guidance and tools, but ultimate compliance responsibility rests with the user. Non-compliance may result in message blocking or legal consequences.

While we strive to keep all information on our website accurate and up to date:

• •Pricing information may change without prior notice.
• •Service descriptions are for informational purposes.
• •Delivery estimates are approximate and not guaranteed.
• •Technical specifications may be updated.
• •Third-party information is provided as-is.

We recommend verifying critical information with our support team before making decisions.

To the fullest extent permitted by law:

• •We are not liable for indirect, incidental, or consequential damages.
• •Our total liability is limited to fees paid in the preceding 3 months.
• •We are not responsible for losses due to factors beyond our control.
• •We do not guarantee uninterrupted or error-free service.
• •We are not liable for third-party service failures.
• •We are not responsible for user-generated content.

We continuously improve our platform and may make changes including:

• •Feature additions, modifications, or removals.
• •User interface updates.
• •API changes and version updates.
• •Pricing adjustments with reasonable notice.
• •Service availability changes.
• •Policy and terms updates.

We will notify users of significant changes via email or platform announcements. Continued use after updates constitutes acceptance.