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Privacy Policy

Learn how BulkSMS.ca collects, uses, stores, and protects your personal information when you use our messaging services.

Last Updated: January 15, 2025

Quick Overview

BulkSMS.ca is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your information when you use our Bulk SMS, WhatsApp, OTP, and voice services. We handle data responsibly and do not sell your information to third parties.

Introduction

BulkSMS.ca ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bulk SMS and communication services.

By using our platform, you consent to the practices described in this policy. If you do not agree, please do not use our services.

We handle your data responsibly and in compliance with applicable data protection laws. We do not sell your personal information to third parties.

Information We Collect

We collect the following types of information:

  • Account Information: Name, email, phone number, company name, and billing details.
  • Usage Data: Information about how you use our platform including message logs, delivery reports, and API usage.
  • Contact Lists: Phone numbers and other data you upload to send messages.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Payment Information: Transaction details processed through secure payment gateways.

We only collect information necessary to provide and improve our services.

How We Use Information

We use your information to:

  • Provide and maintain our SMS and communication services.
  • Process payments and send invoices.
  • Provide customer support and respond to inquiries.
  • Send service updates, security alerts, and account notifications.
  • Improve our services and develop new features.
  • Ensure platform security and prevent fraud.
  • Comply with legal obligations.

Data Storage & Security

We implement appropriate security measures to protect your data:

  • Encryption of data in transit and at rest.
  • Secure cloud infrastructure with access controls.
  • Regular security audits and vulnerability assessments.
  • Limited employee access to sensitive data.
  • Incident response procedures for security breaches.

While we strive to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security.

Information Sharing

We may share your information with:

  • Service providers: Payment gateways, telecom operators, cloud hosting.
  • Legal authorities: When required by law or court order.
  • Business transfers: In case of merger, acquisition, or asset sale.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain your session and login state.
  • Remember your preferences and settings.
  • Analyze website traffic and usage patterns.
  • Improve user experience and platform performance.

You can control cookies through your browser settings. Please see our Cookie Policy for detailed information.

Data Retention

We retain your data for as long as necessary to:

  • Provide our services to you.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.
  • Maintain business records.

After account deletion, we may retain certain data as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a structured format.
  • Objection: Object to certain processing activities.

To exercise these rights, contact us at hello@pacewalk.com.

Children Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

International Transfers

Your data may be transferred to and processed in servers located outside your country. We ensure appropriate safeguards are in place to protect your data during international transfers.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify you via email or platform announcements.

Contact Us

If you have questions about this Privacy Policy, contact us:

+91 95177 22444
hello@pacewalk.com

Frequently Asked Questions

Need Help Understanding Our Policies?

Our team is here to answer any questions about our terms, refunds, cookies, or disclaimers. Reach out anytime.

+91 95177 22444|md@pacewalk.com