Refund Policy

BulkSMS.ca operates on a prepaid credit-based system. We understand that situations may arise where you need a refund. This policy outlines when refunds may be considered and how they are processed.

We review each request individually based on the service type, usage history, and reason for the request. Our goal is to be fair while maintaining the integrity of our prepaid service model.

Wallet recharges are the primary way to fund your BulkSMS.ca account. Our policy for recharge refunds:

• •Unused wallet recharges may be eligible for refund within 7 days of purchase.
• •If any credits from the recharge have been used, the remaining balance may be refunded at our discretion.
• •Fully used recharges are not eligible for refund.
• •Bulk recharges with volume bonuses may have adjusted refund calculations.
• •Refund amount excludes any processing fees charged by payment gateways.

To request a wallet recharge refund, contact our support team with your transaction ID and reason for the request.

Refunds may be considered in the following cases:

• •Technical failures on our platform that prevented message delivery.
• •Unused wallet recharge within 7 days of purchase.
• •Duplicate charges or billing errors.
• •Service not delivered as described due to our error.
• •Account termination by us without cause (unused credits refunded).
• •Legal requirements mandating refund.

Each request is reviewed case by case. Approval is at our discretion and subject to verification.

The following are generally not eligible for refunds:

• •SMS campaigns that have been sent or partially sent.
• •WhatsApp messages that have been delivered.
• •Voice calls that have been completed.
• •OTP services that have been used.
• •API credits that have been consumed.
• •Reseller panel setup fees.
• •DLT registration and compliance services.
• •Custom development or integration work.
• •Expired or forfeited credits.

For SMS and voice campaigns:

• •Campaigns that have been scheduled and sent are non-refundable.
• •Scheduled campaigns that have not yet been sent may be cancelled for a partial refund.
• •Failed deliveries due to invalid numbers are not eligible for refund.
• •Messages blocked by telecom operators are not eligible for refund.
• •Campaign pause requests must be made before the campaign starts.

For WhatsApp Business API and SMS API services:

• •WhatsApp template messaging fees are non-refundable once messages are sent.
• •API integration setup fees are non-refundable.
• •Session messaging charges apply as used and are non-refundable.
• •WhatsApp Business API account setup and verification fees are non-refundable.
• •Third-party charges (Meta fees) are non-refundable.

You may request cancellation of:

• •Scheduled campaigns before they start (partial refund may apply).
• •Pending wallet recharges that have not been processed.
• •Auto-renewal subscriptions (effective from next billing cycle).

Cancellation requests must be submitted through our support channels with your account details and reason.

Refund processing follows this timeline:

• •Request received: Immediate acknowledgment within 24 hours.
• •Under review: 2-5 business days for evaluation.
• •Decision communicated: Via email and dashboard notification.
• •Refund processing: 7-14 business days after approval.
• •Credit to account: Depends on payment method (UPI, NEFT, original payment source).

Processing time may vary during holidays and peak periods.

To prevent fraudulent refund claims:

• •We verify all refund requests against account activity.
• •Suspicious patterns may result in refund denial.
• •Accounts with repeated refund requests may be flagged for review.
• •Refund abuse may lead to account suspension.
• •We reserve the right to deny refunds that appear fraudulent.

For chargebacks and disputes:

• •We encourage contacting our support first before initiating chargebacks.
• •Chargebacks may result in account suspension pending resolution.
• •We provide transaction evidence to payment providers when needed.
• •Resolved chargebacks may still incur processing fees.
• •Repeated chargebacks may lead to permanent account termination.

For refund requests or questions about this policy: